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Razorpay’s Harshil Mathur & Peak XV’s Ishaan Mittal on Org Culture and What Defines It

Harshil Mathur, Co-Founder and Chief Executive Officer at Razorpay, chats with Peak XV’s Managing Director, Ishaan Mittal, about building and shaping Razorpay, one of India’s largest payment platforms. Harshil focuses on the importance of company culture in Razorpay’s journey. He underlines that culture is not static; rather, it evolves and requires conscious effort from leaders to guide it in the desired direction.

This conversation took place during Surge 09 in November 2023. Harshil emphasizes the importance of leveraging feedback to foster a productive culture, noting that it’s essential to establish robust feedback loops from the outset. The conversation also delves into the complexities of building for different market segments, such as enterprise versus mid-market clients.