Razorpay: Taking a customer-led approach to innovation
”When engineering and product folks sit directly across the customer, amazing things happen.” Razorpay cofounder Harshil Mathur recalls a time he began coding in real-time on a customer call to fix their problem, and how that culture of customer-centricity is powering Razorpay’s pace of innovation.
Ishaan Mittal
Published March 23, 2021
“When engineering and product folks sit directly across the customer, amazing things happen.” Razorpay cofounder Harshil Mathur talks with Ishaan Mittal about the time he began coding in real-time on a customer call to fix their problem, and how that culture of customer-centricity is powering Razorpay’s pace of innovation.